TMR Bundamba Customer Service Centre

Architectural Brilliance: PDT’s TMR Bundamba Centre Shines in Queensland’s Design Landscape

In the realm of architectural marvels, where imagination meets functionality, PDT Architects has carved a niche that transcends the ordinary. With an illustrious 85-year history that combines visionary design thinking with pragmatic solutions, PDT Architects has consistently delivered exceptional services. Their unwavering philosophy revolves around delivering extraordinary outcomes for clients and the broader community, a commitment that shines through in their latest masterpiece—the TMR Bundamba Customer Service Centre in Queensland.

The TMR Bundamba Customer Service Centre is a testament to PDT Architects’ ability to push the boundaries and redefine conventional perceptions. When the Department of Transport and Main Roads (TMR) approached PDT Architects, they sought not just a secure space but an inviting one that would challenge the preconceived notions of what a customer service centre could be. In response, PDT Architects crafted an area that is a symphony of light and openness, a place where customers can step in and enjoy an experience like no other.

The colour palette chosen for this space is a study in tranquillity, with natural and emotionally responsive tones that instantly put customers at ease. It encourages a sense of connectivity between staff and customers, setting the stage for an unparalleled service experience. The benchmark set here is the maximisation of natural light—an essential design consideration that will shape the future of TMR Customer Service Centres.

The primary function of the Bundamba Customer Service Centre resides on the Ground Level, where it operates as a hub for customer service. With ten service counters catering to diverse needs, PDT Architects took a holistic approach to design. They addressed this diversity by incorporating three different counter heights and a concierge desk at the entry. This concierge desk is a single point of contact upon entry, streamlining customer interactions.

PDT Architects meticulously planned the layout of the Customer Service Centre counters to ensure complete visibility, not only of customers in the waiting area but also to facilitate total DDA circulation. Accessibility and seamless access to the photo screens connected to two customer service counters were key considerations in this design.

Venturing to the first floor, one encounters the main staff working area, accommodating two separate departments: Road Safety and Translink. Here, PDT Architects’ design philosophy truly shines. The absence of physical barriers between departments fosters a sense of unity and fluidity in the workspace, enhancing collaboration.

Conference rooms and meeting facilities, strategically positioned around the core of the building, reflect meticulous attention to detail. But the true star of this level is the staff breakout area. PDT Architects recognised its potential to become the focal point of the space. The client’s requirement for various seating arrangements that could be easily rearranged for internal staff functions was met with innovative solutions.

The TMR Bundamba Customer Service Centre is not just an architectural marvel but a symbol of inclusivity. Bundamba MP Lance McCallum rightly emphasises the importance of catering to the diverse community’s needs. The centre has been designed to provide a safe, functional, and accessible customer service experience for people of all ages and mobility levels.

What truly sets this centre apart is its commitment to adaptability. Assistive furniture and flexible workspaces have been integrated seamlessly, enabling TMR workers to accommodate customer requirements easily. The choice to sit or stand is now at the heart of this innovative design.

As the TMR Bundamba Customer Service Centre continues to take shape, it becomes clear that it isn’t merely a building but an experience. PDT Architects’ visionary approach has created an environment where design and functionality coexist harmoniously. This project is a shining example of how design thinking can reshape our interactions with spaces, raising the bar for public service centres.

Amidst this architectural marvel, modular furniture takes centre stage. PDT Architects’ choice of LEN’s Softscape Stools and Pebble Ottomans, Softscape Lounge, and Softscape Retreat Lounge adds an element of luxury and sophistication to the space. The concept of modular furniture truly comes to life here and is a game-changer.

LEN’s Softscape Stools and Pebble Ottomans, as part of the broader Softscape lounge collection, redefine what it means to sit and relax. These soft, organically shaped upholstered seating elements aren’t just visually stunning and are designed for ultimate comfort. Perfect for singular or breakout interior settings, they seamlessly encourage collaboration and focused work, providing an intuitive environment.

The Softscape Lounge, another jewel in the Softscape collection, celebrates flexibility and comfort. It transforms the space into a haven where work, communication, and connection happen in a softer and more intuitive environment. This mobile, modular, versatile piece allows individuals and teams to thrive, promoting sustained productivity.

The Softscape Retreat Lounge extends the philosophy of flexibility to new heights. Flexibility is paramount in today’s work environments, and this piece embodies that concept. Mobile, modular, reconfigurable, and versatile, the Retreat Lounge celebrates teams’ dynamism and individuals’ happiness. It adapts to heightened degrees, making it the cornerstone of productivity.

The TMR Bundamba Customer Service Centre is a testament to PDT Architects’ visionary design thinking. Integrating modular furniture, particularly LEN’s Softscape Stools and Pebble Ottomans, Softscape Lounge, and Softscape Retreat Lounge, showcases how luxury and innovation can blend seamlessly.

As this centre continues to evolve, it sets a new standard for public spaces. It is a space where design and functionality walk hand in hand, creating an environment where every individual is welcomed and genuinely valued.

To learn more about Softscape, please speak to one of our team, or contact our distribution partner for Australia at Stylecraft. For all international enquiries, please get in touch with us at info@lenfurniture.com.